Bill Shirley Training
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Staff Development - training for your staff that works

Let me design a customised training program for you that delivers results for great business outcomes. 

Step 1
Staff recruitment: better staff that stay longer 
I will assist you with developing effective advertising for recruiting of staff and making sure that the best applicants answer your ad, attend the interview, accept your offer and stay.

Step 2
Staff training for better performance 
The best staff training is done on the job. There are many simple and effective ways to train your staff and make them more productive. When your business has an active training program, you’ll also find you attract BETTER staff and you keep them LONGER. 

There are many simple ways to develop a winning team of floor and kitchen staff, and there’s nothing like having your customers compliment you on the quality of your staff.

My areas of expertise include:
  • The cycle of service for cafes, restaurants and functions
  • Developing systems and procedures to promote efficiency and speed
  • Service skills and customer service
  • Dealing with staff conflicts
  • Dealing with complaints and difficult situations
  • Preparing and serving espresso coffee 
  • Wine/beverage service and knowledge 
  • Wine and food matching
  • Bar service
  • Development of supervisors and managers
  • Safe food handling 
  • Workplace health and safety 
M: +61 414 992 404        
E: [email protected] 
Blog: billshirleytraining.blogspot.com.au
16/186 Sutherland Street 
Paddington 
NSW 2021 
Australia 
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