Courses for 2019 are currently open for registration and we have a very exciting range of one, two and four day courses.

​Bill will be presenting each of the courses and he looks forward to passing on his extensive experience and knowledge. 

To book for any of the courses outlined below please click HERE

Supervisor Development Program


16The Supervisor Development Program is designed for potential & existing team leaders & supervisors. 
This course is a great introduction to the world of supervision and can be viewed as a first step. 
This program covers the requirements for three non- accredited units of study:
Monitoring & Evaluating Workplace Operations & Procedures - 2 days
Coaching Colleagues for Supervisors - 1 day and Delivering Great Customer Service - 1 day
Dates
Sydney NSW - 11 & 12 February and then 18 & 19 February 2019, 9.30am - 5pm
Sydney NSW - ​16 & 17 July and then 29 & 30 July 2019, 9.30am - 5pm 
Profitable Food & Beverage Workshop
Improve the popularity and performance of your bar, bistro, restaurant and cafe

A practical workshop for Food & Beverage Managers, Operations Managers, senior supervisors and chefs who want to cut costs, improve sales and create a more up to date and organised food and beverage operation.
Dates:
Sydney NSW - 15 April 2019, 9.30am to 4pm

Organising & Promoting Profitable Functions
Great for people new to the role!

Who is it for? Function and catering managers, sales staff and co-ordinators. If you’re new to the job or want an update, this workshop is for you!

There are many things you can do to manage functions more efficiently and achieve better results.

This powerful one-day Workshop will show you dozens of proven, effective methods to improve the way you organise and promote corporate functions, weddings, parties, sporting events and group bookings – large and small. In most areas, clubs have the largest and best facilities, but they are often under-utilised and hired out for bargain prices.

Dates: Sydney NSW
16 April 2019, 9.30am to 4pm

Delivering Great Customer Service 


Sydney NSW - 12 &13, 26 & 27 March 2018, 9.30am - 5pmDo what you do so well that they will want to see it again & bring their friends. WALT DISNEY

Customer Service standards start at the Board and CEO level, not with the bartender. 

How we serve our customers is a cornerstone of an organisations’ culture - set by top management; constantly reinforced by top management; and delivered under the oversight of Duty Managers, Supervisors and Team leaders. Consistently good customer service over the business lifecycle cannot occur any other way.

Who is this course for? 
This one day course is designed to critically address the attributes, skills, and awareness required by ALL levels of management to develop a long term customer service culture. CEOs, Senior Managers, Duty Managers, and Supervisors will benefit from attending this workshop.

This course is a one day course however customisation is available for your individual club requirements over a 2 day period. See full brochure for details.

Dates:
Sydney NSW - 19 February 2019, 9.30am - 5pm
​Sydney NSW - 30 July 2019, 9.30am - 5pm