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​Bill will be presenting each of the courses and he looks forward to passing on his extensive experience and knowledge. 

Supervisor Development Program 

Leadership Training for Clubs - Industry-focused, practical, relevant.
The newly developed, CMDA Supervisor Development Program is a hands-on, 2-day course designed for supervisors and team leaders working in fast-paced clubs. 
The program is designed to enhance the leadership, service, and compliance skills required to confidently manage teams, patrons, and daily operations.

​Delivered through an interactive format, the program combines experiential learning, group activities, and individual reflection to maximise engagement and real-world application.
Who Should Attend? 
- New and aspiring supervisors
- Current supervisors and duty managers
- Team leaders in clubs – hospitality and gaming
What You’ll Learn: 
- Essential Leadership Skills 
- Customer Experience and Service Excellence
- Managing a Successful Shift
- Operational Responsibility 
 -Managing Workload Through Effective Time Management
 - Safety, Compliance & Risk
- Performance & People Management

 Program Outcomes
​Participants will gain:
·       Confidence to supervise teams and shifts effectively
·       Stronger service standards and patron experiences
·       Improved compliance, safety, and reporting practices
·       Practical tools that can be applied immediately on the floor
 
Duration: 2 Days
 
 
Delivered by Bill and the CMDA trainers
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​Duty Managers Program
​Building line management skills and knowledge
This builds on the Supervisor Development Program for those potential and existing line managers who want to further deepen their skills and knowledge of club management principles.                               
It has two parts; the first is delivered face to face by the CMAA and covers:
Navigating the Award & Roster Staff and  Managing Labour Costs (Day 1)
&
Cost Control & Understanding Profit & Loss (Day 2)

The second part is optional for those who select to build on the face to face component by enrolling into the ONLINE CMAA Leadership & Management Program to undertake a number of recommended units listed below.
Enrol into the face to face component with the CMAA and learn how to:
  • Use cost control principles to understand & determine gross profit, COGS, & labour costs %
  • Explain the significance of an increase/decrease in the gross profit, COGS labour cost figures
  • Identify factors affecting profit by department
  • Perform basic exercises from different operational areas
  • Understand best practice purchasing
  • Navigate and understand the Registered & Licensed Clubs Award 2020
  • Define modern awards and enterprise agreements
  • Understand today’s Industrial Relations landscape
  • Apply Award Conditions to effectively roster staff with the Award
  • Implement and maintain staff rosters
  • Identify & deal with the impact of flexible rostering on Payroll
  • Analyse, interpret and rectify staff rosters

Delivering Great Customer Service 


​Do what you do so well that they will want to see it again & bring their friends. WALT DISNEY

Customer Service standards start at the Board and CEO level, not with the bartender. 

How we serve our customers is a cornerstone of an organisations’ culture - set by top management; constantly reinforced by top management; and delivered under the oversight of Duty Managers, Supervisors and Team leaders. Consistently good customer service over the business lifecycle cannot occur any other way.

Who is this course for? 
This one day course is designed to critically address the attributes, skills, and awareness required by ALL levels of management to develop a long term customer service culture. CEOs, Senior Managers, Duty Managers, and Supervisors will benefit from attending this workshop.

This course is a one day course however customisation is available for your individual venue requirements over a 2 day period.

Contact:
​[email protected]